Booking a charity furniture collection with the Furniture Donation Network is a simple, step-by-step process.

Step 1: arrange a convenient collection date for your charity furniture collection

Enter your postcode and confirm your address, then select the items of furniture that you wish to donate from our list. If possible, upload photograph(s) to help us confirm that your items are suitable for reuse. Doing this may help to avoid wasted time or disappointment in the event that the driver or charity representative says your items are not suitable on collection day and refuses to take them.

Once you’ve made your booking online, we’ll send you a confirmation email with details of the charity you’ve chosen to make the collection. If you need to manage, amend or cancel your booking, simply log in using your unique booking reference number.

We want to discourage the practice of some people using charity as means of cheap bulky waste disposal and for this reason we only accept items in Very Good or Excellent condition. Uploading photographs to our booking form can really help with this!

Step 2: charity furniture collection

Our approved collection partners are registered charities and social enterprises and will adhere to the Furniture Donation Network Code of Conduct and Terms & Conditions.

Because many of the items we collect are donated to low-income families, or sold to help sustain their social welfare objectives, it’s important that they are kept in the best condition possible. For this reason, our approved partners collect items directly from inside your home. It is possible that Furniture Donation Network charity collection partners may vary on what items they consider to be viable for resale and we respectfully remind you that all items must be in good condition or better and upholstered furniture must display a Fire Safety Label. For this reason we are unable to guarantee collection of goods booked, ‘appropriateness’ for furniture reuse is at the sole discretion of the charity representative making the collection and Furniture Donation Network are unable to guarantee collection of goods booked.

Step 3- Charity furniture reuse

All charity furniture collections are processed at authorised facilities and we make sure that as many items as possible are reused. When we can’t find a new home for items, we recycle them.

Whilst Furniture Donation Network endeavours to attract charity collection partners for each area in the UK we acknowledge that as a new service fully launched in 2013 total UK coverage may take some time to achieve.